brand:	Toshiba
website helpdesk:	http://nl.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/generic_content.jsp?service=NL&ID=Support_Homepage_nl
warranty:	NL:click here BE: (NL)click here (FR) click here For Opticals Toshiba has a bring in service: click here Service procedure: Resellers can contact telephone number: 076-5438700 End-users can contact Toshiba Global Support Center via telephone number: 090010001000 Registering of for instance external hard disks via: click here For Pixel policy: click here
service:	http://nl.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/generic_content.jsp?service=NL&ID=OWS_nl BE: (NL)click here (FR) click here For Opticals there is a Toshiba bring in service: click here The product is exchanged by Toshiba. Service procedure: Reseller can contact telephone number: BE: 070/223344 De end-user can contact Toshiba Global Support Center via telephone number: 090010001000
DOA:	For a DOA registration, you can send the filled out form via (https://www.copaco.com/Copaco/static/WFS/copaco-Site/Belgium-smb-responsive/copaco-Belgium-smb-responsive/nl_NL/PDFs/BeNeLux_DOA_FORM_2010_04%20Reseller%20Blanco.pdf ) together with the END-USER invoice to Service@toshiba.nl or fax it to 020 201 3946. From Belgium: 027 10 63 11 (only for support in the Dutch language) Please contact the Toshiba/Dynabook call center at (NL : 0900-1000100 ; BE : 070-223344. They will replace the defect on the basis of the provided serial number. How to fill out the form: 1. Under sender name/address of location where the DOA product needs to be picked up. (Reseller address) 2. E-mail adres: Please enter the e-mail address of the supplier. After the diagnosis Dynafix will respond to this e-mail address whether the DOA is accepted or not. 3. DOA information: Please fill in delivery note /invoice number and date (from distributor). This information will be used to communicate to the distributor when the DOA is accepted. 4. Fill out the correct serial number and product number together with the DOA motivation. 5. Send the filled out form together with the invoice of the END-USER to Service@toshiba.nl Enclosed the DOA form which can be used by resellers. As normal there are some rules to comply with this process. • Every DOA request needs to be accompanied by an invoice of the end-user in order to determine the DOA period of time. (DOA request - call center date - invoice date <= 14 calendar days) • DOA is always credited to the Distributor to which Toshiba has sold the serial number in question. • DOA form need to be fully filled out! • DOA is only applicable for hardware defaults, if there is a problem that can be solved with a BIOS or driver which can be found on the internet, the DOA will not be accepted. The Toshiba call center will judge the request and arrange for a Pickup & Return. In the instructions of the Toshiba call center it is indicated that the DOA form is also visible on the outside box so that Dynalogic/Dynafix can recognise it as being a DOA and not a regular repair. Upon arrival Dynafix will check whether it is indeed a hardware default. If this is the case, Dynafix will inform the supplier via the mail address stated that the DOA has been accepted. If the DOA is not valid the machine is returned to the supplier under warranty. (DOA rules will be explained on the form) Dynafix is NOT the parner who will credit, crediting will be done by Toshiba. Once every 4 weeks Toshiba will credit the distributor for the accepted DOA-s. Toshiba will inform the distributor about an accepted DOA case. In this e-mail to the distibutor there is mention of the serial number, service case and delivery note/invoice number (or the complete DOA form sent by the Reseller) of the distributor where the reseller has purchased the machine. The Reseller is to claim the credit amount from the distributor concerned.